Get Support

We said we were behind you every step of the way. Now let us prove it. We’re committed to the best customer service experience you’ll get anywhere.


Help Desk

Monday – Friday, 7:30am to 5:00pm (Mountain).

Direct: 403-648-1700
Toll-free: 1-855-870-1700 (Canada, US and US Territories, Caribbean)
Fax: 403-262-1987

There’s a reason we renamed our support team “Customer Solutions”. Our people are specially trained to actually solve your problems. Whether you’ve found a bug, have a feature request, or just need a hand getting your work done, we’ll make sure you get true solutions at no cost to you.

Online Help

Online help documentation is available for all of our products.

  • If you’re using geoSCOUT, access help from the help menu in the top-right corner of most windows. If you’re a system administrator and need help updating data or upgrading programs, click the Help button in the geoSCOUT Updater.
  • If you’re using gDCweb, access help from the help link at the bottom of any page.
  • If you’re using the Well Completions and Frac Database, access help from the Documentation link at the top of any page.


Whether you’re a customer, between jobs, or a student, we offer great training programs at no cost to you. Come to our top-of-the-line training center, learn online, or host us at your office. We have courses for all disciplines, and regularly do custom training.

Book Training